The most common reasons for photo rejection:
Poor lighting — use natural daylight, avoid flash or harsh shadows
Blurry image — hold your phone steady, make sure hair is in focus
Wrong angle — the photo should show the back of your hair, full length visible
Busy background — stand against a plain wall or door
Tips that help:
Ask someone to take the photo for you
Use your phone’s timer mode if you’re alone
Make sure hair is dry and in its natural state
If your photo keeps getting rejected after trying these tips, contact us at [email protected] and we’ll help.